Intermediate Bilingual Client Success Manager to maintain and improve clients satisfaction for their Managed Security Services - 18948

S.i. Systems Telecommunications client is looking for an Intermediate Bilingual Client Success Manager to maintain and improve clients satisfaction for their Managed Security Services.

This is a 6 month contract to start (with high chances of another 6 months extension or converting to perm). Fully remote, open to candidates across Canada. (37.5hrs/week)

Must Haves:

• Ability to speak and write fully in English AND French (Bilingual)
• 3+ years of experience in a Client Success/Customer Success or similar role
• Previous experience with client relationship management (improving satisfaction rates, fostering business relationships, identifying gaps, etc.)

Nice to Haves:

• High level understanding of cyber security and security postures
• Professional certifications such as CISSP, CCSP, etc
• Degree in Communications or Marketing

Responsibilities:

• Proactive work with MDR Customers, support Product Management, Sales and SOC Teams
• Establish a constructive relationship with the customer base through regular touchpoints
• Provide clients with dashboards and usage statistics of their use of the service and collect their feedback
• Update and maintain Renewal trackers and work closely with counterpart from Vendor
• Ensure Technical Escalation Contacts are up-to-date
• Review existing service contracts with clients, and identify potential up-sell opportunities.