Int. Systems Analyst (5+ years) that specialize in the configuration, documentation, testing, training, and implementation of of plug-ins and modules
S.i. Systems
Ottawa, ON-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on April 8th, 2024
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Starting date : 1 position to fill as soon as possible
Description
The Systems Analysts will support the migration of legacy systems/applications to the new ServiceNow platform by executing the following tasks...
Responsibilities to Include:
- Meet with stakeholders to establish project scope, system goals, and requirements
- Learn specific aspects of the IT Servcie Management (ITSM) Module in ServiceNow to demonstrate out of the box functionality to clients and docuement their requirements
- Manage the analysis, requirements, and configuration of new modules in ServiceNow
- Perform business process analysis and cost/benefit analyse to align ServiceNow solutions with business initiatives
- Deliver system requirements for the ServiceNow platform to Software Developers
- Create test scripts and coordinate user acceptance (UAT) testing for production
- Provide documentation on all processes and training as needed
- Develop, analyse, prioritize, and organize requirements by creating diagrams, workflows, and data mapping documentation
- Develop and maintain service catalogue
- 2+ years within the last 5 years working as a Systems Analyst supporting modernizations
- 5+ years wihtin the last 8 years supporting the design and implementation of software systems
Nice to Haves:
- 4+ years configuring, customizing, and testing the ServiceNow platform
- 4+ projects within the last 8 years providing technical and functional demonstrations, end user training materials and handing over to Operations/Support
- 4+ projects learning systems/application's capability and instructing business teams on Out of the Box (OOTB) functionality
- 4+ projects Translate business requirements into technical requirements and help provide estimates for configuration and development effort
Requirements
undetermined
undetermined
undetermined
undetermined
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