Int. IT Operations Analyst x3 (CCNP OR CCNA certified) to provide 7/24 frontline support of a mission critical network infrastructure for large banking cli

Our banking client is looking for an Int. IT Operations Analyst x3 (CCNP OR CCNA certified) to provide 7/24 frontline support of a mission critical network infrastructure for large banking client - 51924/51927/51933

Role is 100% onsite

# of positions: 3

Business Unit: TS Service Continuity Ops

Duration: 1 year, possibility of extension

Schedule: shift work - Day shift and Night shift

Rotation Schedule: 7 days a week/24 hours a day) i.e. 2 shifts (7am-7pm ET) & (7pm-7am ET).

150 hours per month, may have two 12 hour shifts one week and four 12 hour shifts next week - schedules are fixed

Interview Process: 1 remote interview and 1 onsite interview

Location: 740 Progress Ave, Scarborough, ON

Location: 625 Veterans Drive, Barrie, ON

*Role is 100% onsite

Overview:

• Operations Support Group (Network Operations) is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support of TD’s network environment. The primary focus of the team is reacting to any/all anomalies that are presented through a variety of monitoring tools for the Bank’s mission critical network.
• An IT Operations Analyst within Network Operations Support Group is responsible for providing senior level support of the Bank's network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.

Daily Responsibilities:

• Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader.
• ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed.
• Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.
• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are the part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
• Assess impact and potential impact/risk and report to the shift leader/Manager very promptly when significant issues occur

Must Have:

• CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years of troubleshooting experience)
• Routing and switching experience
• Troubleshooting experience/Break fixes
• Network analyst experience

Nice to have:

• Cisco Viptela SDWAN/Aruba SDWAN
• Cisco ACI
• Palo Alto firewalls
• F5 load balancers
• VMware NSX