Int. CCI Amazon Connect Developer to support the migration of Tier 2 Contact centres from legacy infrastructure to Amazon Connect for our insurance client

Int. CCI Amazon Connect Developer to support the migration of Tier 2 Contact centres from legacy infrastructure to Amazon Connect for our insurance client - 4984

Location: Remote (Ontario)

Length: 6 Months (High Possibility of Extension)

Our Insurance Client has an immediate requirement for an CCaaS developer under Contact Centre Infrastructure (CCI). This role will be within the CCI Operations Tier 2 development team which is accountable for migration of Tier 2 Contact centres from legacy infrastructure to Amazon Connect

The individual will have an in-depth knowledge of cloud contact center technologies, development skills and a broad understanding of enterprise infrastructure needed to address security, stability, and supportability of services while developing in Amazon Connect and building Lambda and DynamoDB.

Must Have Skills:

• 3-5 years relative Contact Center experience
• 2+ years hands on support and development experience with AWS Connect
• Hands on experience developing contact flows and skill-based routing IVR applications
• Experience with the following technologies: Contact Flow development, Lambda, DynamoDB

Nice to Have Skills:

Python, Java, REST API

Experience with Amazon Web Services (AWS):

Connect, DynamoDB, S3, Cloud Formation, Cloud Watch, etc.

Experience with DevOps or similar:

Jenkins, Ansible, CDD

Experience in application development lifecycle:

Agile Scrum