Int. Application Analyst to provide second level support for a Financial Client
S.i. Systems
Toronto, ON-
Number of positions available : 1
- Salary To be discussed
-
Contract job
- Published on April 9th, 2024
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Starting date : 1 position to fill as soon as possible
Description
Int. Application Analyst to provide second level support for a Financial Client
Must Have
- 5 years as an Application Analyst
- 5 years with SQL and Service Now
- Creating stories in JIRA
Nice to Have
- Oracle
- Financial Industry
Description of duties:
- Provide second level support for incidents originating our operations and other business teams.
- Monitor the incoming incident queue and work with multiple support and development team members to resolve the issue in a timely fashion.
- Provide analysis and documentation of investigation and findings.
- Route on-going incidents to the appropriate team.
- Be involved in any SEV 1,2 high priority issues and any subsequent RCA's (root cause analysis).
- Monitor production systems (online and batch) for alerts and errors - provide notification if necessary.
- Monitor automated BAU activities.
- Create product Features & KB articles as required.
- Provide support for system users.
- Build and execute SQL queries for fixing data and/or finding data.
- Be involved in team meetings and process discussions as required.
- Work in a distributed team environment.
Requirements
undetermined
undetermined
undetermined
undetermined
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