Tech Support Specialist 1

The Langley School District is situated on the traditional unceded territories of the Matsqui, Kwantlen, Katzie, and Semiahmoo First Nations. At Langley School District, we prioritize student success through a holistic approach to education, valuing both academic achievement and personal growth. Our dedicated team of educators, support staff, and administrators work collaboratively to create dynamic learning experiences that inspire curiosity, critical thinking, and creativity.

Joining our team means becoming part of a supportive community that celebrates diversity, innovation, and collaboration. Whether you're a seasoned educator or embarking on your journey in the field of education, Langley School District offers ample opportunities for professional growth and development.

This position will be responsible for intermediate

level technical support at a secondary school.

At times this position will also be assigned to special projects that

require a routine set of instructions to be followed towards the completion of

the project. This position will report

to the Manager, Technical Services.

Position Details:

Full time, term position from April 13/26 to May 14, 2027. This position works Monday to Friday, from 7:30am-4:00pm.

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Provides technical support to end users in the form of

troubleshooting and fixing problems related to Windows and Macintosh computers,

tablets, printers, mobile and peripheral devices.

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Installs and configures basic desktop applications,

desktop images and provides application support.

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Maintains user accounts on Active Directory including

basic administration on File, Print and Application Servers as designated.

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Troubleshoots Internet connectivity issues and minor

network and wireless problems.

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Writes basic instructions for end users when

necessary.

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Maintains relevant technical documentation when

changes are implemented.

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When assigned to special projects, follows

instructions set by the Manager.

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Uses an Incident Management System/ Work Order System.

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Liaises and collaborates with team members,

stakeholders and user groups to discuss technology enhancements or changes

required.

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Performs other assigned comparable duties which are

within the scope of knowledge, skills and abilities required by this class

specification.

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High School Diploma plus a two-year Diploma in a

relevant Information Technology track or an equivalent combination of relevant

education and experience.

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Four years’ experience in the technology department of

a complex environment supporting a large and varied user base.

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Ability to use good judgment and initiative in

identifying, adapting, and applying procedures and approaches to resolve

problems.

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Ability to communicate effectively in the explanation

and clarification of information both verbally and in writing.

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Demonstrated evidence of sound interpersonal skills

with a positive customer-oriented attitude.

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Ability to work independently with minimal

supervision.

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Physical ability to perform the required duties.

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Valid B.C. driver’s license.

While we appreciate all interest in this position, please note, only shortlisted candidates will be contacted for interviews.

This position is subject to a Criminal Record Check.