Customer Content Sr. Specialist (Canada)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

*** NOTE: you must live near an SAP Canada office location to work 3 days a week in office.

What you’ll do

• Plan and create engaging post-sales email campaigns that align with customer journeys and drive product adoption, usage, and satisfaction
• Ensure consistent messaging and branding across various customer-facing and internal formats such as emails, PowerPoints, SharePoint pages, and internal enablement materials
• Leverage generative AI tools to craft persona-aligned messaging tailored to specific solutions, roles, and value propositions
• Collaborate with cross-functional teams-including Customer Success Managers (CSMs), product leads, and solution experts-to identify content gaps and standardize messaging across segments
• Manage stakeholder relationships to gather input, align content goals, and ensure content meets both business and customer needs
• Curate content packages that CSMs can present to customers, tailored to key priorities and business moments across the customer lifecycle.
• Use performance data and stakeholder feedback to evaluate and continuously improve content effectiveness and engagement.
• Audit recurring customer needs and questions proactively, focusing on commonly requested services and topics that need clearer guidance or visibility.

What you bring

• 3+ years of experience in content writing, marketing communications, or digital content creation, preferably in B2B or tech
• Excellent written & verbal communication, strong storytelling, copywriting, & editing skills across formats (emails, presentations, internal comms)
• Ability to assess, improve, and provide feedback on content design, layout, & delivery
• Strong collaboration skills; able to work cross-functionally with stakeholders across regions & functions
• Excellent project management skills, including managing multiple content projects on tight deadlines
• Familiarity with customer journey mapping and content personalization strategie
• Proficiency with digital content tools; familiarity with Gen AI & desktop publishing is a plus

Meet your team

The Tech Touch Project Management Office (PMO) is a global Customer Success team focused on scale, automation, and productivity. We collaborate across SAP, value inclusion and innovation, and foster a supportive, high-performing, and fun environment for every team member

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 112400 - 191100(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 427622 | Work Area: Consulting and Professional Services | Expected Travel: 0% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid