Associate Solution Support Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

SAP is ranked as one of the best places to work in the nation in 2024 by Canada’s Top 100 (https://reviews.canadastop100.com/top-employer-sap). It is the Global Market Leader in Enterprise Application Software and Top Cloud Vendor. With offices and labs located worldwide, SAP serves 99 of the 100 largest companies in the world and >299 million cloud user base. Approximately 80% of SAP’s customers are small to medium-sized enterprises. SAP customers generate 87% of total global commerce (http://www.sap.com/corporate-en/factsheet)!

The SAP community of employees, partners and customers is vast - the SAP Community (https://www.sap.com/community.html) has over 730k members and the Americas' SAP Users' Group (https://www.asug.com/media) of over 130,000 professionals and over 100 regional, industry and interest-based networking groups.

The worldwide Product Support team of ~4000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do the following:

• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyze complex, real world, unique problems; often working in production environments.
• Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments and multinational companies around the globe.
• Participation in After Hours Support & Weekend shifts as scheduled.

EDUCATION AND QUALIFICATIONS / SKILLS AND CORE COMPETENCIES

Bachelor’s degree in computer science or a relevant field; Master's degree preferred.

Excellent English communication skills (written and spoken).

Excellent diagnostic and technical analysis skills.

Strong team player and collaborative mindset for a global team.

Enjoy working directly with customers through phone, chat, screensharing and case management system.

WORK EXPERIENCE

2 to 5 years of relevant experience - software support or systems administration for enterprise-level software systems or cloud services, and/or databases such as HANA, Oracle, SQL Server, and DB2.

Experience with Linux, Solaris, HP-UX, or AIX systems.

Experience with SAP ERP Systems would be beneficial.

Prior customer service or customer support experience preferred.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 54200 - 92100(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 426250 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid