Dispatch Assistant

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Our expectations

The assistant dispatcher supports the dispatcher by performing administrative tasks to maximize vehicle and delivery efficiency, while effectively balancing customer requirements and complying with Highway Code standards.

• Take charge of the dispatch office's day-to-day operations (e-mail, telephone);
• Follow up with customers on out-of-stock products and special orders;
• Correct orders accurately;
• Inform various departments of problems and take corrective action;
• Participate in incident and accident investigations and declarations with the various departments;
• Follow up on equipment maintenance and repairs (Quebec only);
• Complete invoicing in the system, upon return of deliveries;
• Maintain various registers on a daily basis: delivery, road safety, and any other information deemed relevant;
• Replace dispatcher when absent;
• Perform other related tasks as requested

• Ability to efficiently schedule, route and coordinate deliveries;

• Knowledge of RONA policies and procedures for receiving and delivering orders;

• Knowledge of major streets in a designated area;

• Knowledge of building materials and related products;

• Ability to prioritize and react to situations quickly and appropriately;

• Communication skills;

• Proficiency in Microsoft Office Suite;

• Attention to detail.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.