Associate, Customer Service (Part Time)

• English
• Français (CA)

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

Your role:

• Greet customers warmly and ensure a good customer experience
• Exchange or return merchandise according to the company’s policy
• Produce and balance the cash report at the end of each shift
• Prepare paperwork for rental vehicles and follow up on it
• Be aware of current promotions and flyers
• Provide over-the-phone information to customers in a courteous matter
• Follow procedures for cheques and credit card transactions
• Ensure each cashier has the necessary items to accomplish their tasks (cash register tape, credit card application forms, bags, etc.)
• Keep the work area around each cash register neat and tidy
• Comply with policies and procedures regarding loss prevention, breakage of goods, and health and safety measures
• Perform other duties as requested by the supervisor
• Assist customers in loading products in their cart or vehicle
• Bring carts to customers who need assistance
• Assist the customer service and checkout teams
• Return all merchandise left at the returns desk to their appropriate departments

The qualifications we are looking for:

• Patient and good communication skills
• Courteous and ability to handle difficult situations
• Good attention to detail
• Customer service-oriented

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.