Customer Service Representative | Reynolds and Reynolds
Reynolds and Reynolds (Canada) Ltd.
Mississauga, ON-
Number of positions available : 1
- Salary To be discussed
- Full time
- Published on December 9th, 2025
-
Starting date : 1 position to fill as soon as possible
Description
We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual workload and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth, and development
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Read more
Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual workload and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth, and development
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Requirements
Level of education
undetermined
Work experience (years)
undetermined
Written languages
undetermined
Spoken languages
undetermined
Other Reynolds and Reynolds (Canada) Ltd.'s offers that may interest you
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