Bilingual Customer Success Representative
Reynolds and Reynolds (Canada) Ltd.
Montreal, QC-
Number of positions available : 1
- Salary To be discussed
- Full time
- Published on April 25th, 2024
-
Starting date : 1 position to fill as soon as possible
Description
Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Classroom-style, on-the-job with a mentor, and online courses
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- College diploma or University degree preferred
- Fluent in English and French
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
- Background in business, accounting or dealership industry is preferred
- Ability to travel to the United States for additional company-paid training, if offered
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Requirements
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