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Bilingual Customer Success Representative

Montreal, QC
  • To be discussed
  • Full time
  • As soon as possible

Position description:
A day in the life
View Transcript
We are looking for a Customer Success Representative. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development

Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
A day in the life
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Training:

Classroom-style, on-the-job with a mentor, and online courses

Requirements:
  • Ability to understand and work with all PC based products
  • Ability to problem solve and train customers on software products
  • Ability to travel to the United States for additional company-paid training, if offered
  • College diploma or University degree preferred
  • Fluent in English and French
  • Excellent customer service skills, especially phone etiquette
  • Ability to think critically, analytically and problem solve
  • Excellent verbal and written skills
  • Effective team player

Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined