Project Manager (9 months contract)

Find Your Limitless with Reliance

By joining Reliance as a Project Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed.  We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
 

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Reporting to the Project Delivery Leader, the Contract Project Manager will play a key role in leading cross-functional projects and project teams to manage and execute on key strategic initiatives identified to drive growth, operational effectiveness, infrastructure stability and deliver best-in-class customer experience throughout the company. The successful individual will support the Project Delivery Unit (PDU) team as we continue to work cohesively with our business partners to drive best project practices and deliver flawless execution of the right projects at the right time. Supporting multiple business units, PDU ensures that projects are delivered on time, on budget and with exceptional quality.

• People Management:
• Leadership of cross-functional resources including dedicated and/or part-time team members, contractors, consultants and/or vendors
• Project Management:
• Work with business and finance teams to validate cost benefit analysis against proposed solution concepts and refine business requirements to ensure a successful project scope, execution and delivery
• Develop, maintain and execute comprehensive project plans, schedules and budgets to ensure projects are delivered on approved budgets, timelines and scope Synthesize complex ideas and data into actionable insights
• Balance multiple projects with competing priorities
• Successfully meet tight deadlines in a fast-paced environment
• Produce high quality deliverables to drive consistent results
• Develop and report on KPI success measurements during post-launch for benefits realization
• Provide governance and oversight guidance to projects being led by other business partners
• Stakeholder Engagement:
• Build relationships with business partners to understand their business needs and translate business needs into documented requirements and/or proposals
• Partner with colleagues to manage successful client outcomes
• Lead and moderate meetings and workshops to improve Reliance ‘s business and operational processes.
• Translate findings into implementable, measurable improvements.
• Understand the existing business situation and identify opportunity areas.
• Change Management
• Build engagement of business partners to embrace change and develop and implement an effective change management strategy throughout the project lifecycle (pre to post execution)
• Convey solution concepts and associated risks and change implications to business partners to obtain their “informed buy in”.
• Engage a network of vendors, outsourcers, and peers to develop and document solutions and resulting changes to the business processes and procedures
• Solution Implementation:
• Provide quality assurance direction and end-user testing development and/or supervision to ensure that deliverables meet specifications.
• Work closely with outsourcing vendors and packaged application vendors to maintain the integrity of the business requirements.
• Manage, develop and deliver training to business partners on new solutions, work closely with business partners and outsourcing vendors to provide post implementation support and management of change requests, and development and execution of measurement plans to report on achieved business benefit.

What do you bring?

• Post-secondary degree in Project Management, Business Management, Engineering or equivalent work experience, with a focus on customer experience, operational effectiveness and process efficiency
• PMP designation
• Minimum of 2-5 years’ experience as a Project Manager with focus in business analysis, preferably in a customer service business
• Minimum 2 years’ experience engaged in cross-functional business process improvement
• Strong work ethic and get-it-done-right mentality
• Knowledge of, and demonstrated experience with, project management disciplines, processes and artefacts, including project plans, charter and scope documents, resource plans, business case studies,
• Demonstrated experience and examples of solutions proposed and outcome of those proposals.
• Concrete organizational skills and excellent time management with the ability to triage and prioritize your actions
• Ability to lead teams of strong personalities from varying disciplines.
• Strong interpersonal and communication skills, both written and oral, with demonstrated expertise in interacting effectively with many levels of project stakeholders.
• Demonstrated experience leading workshops, assembling and conducting formal presentations, and facilitating consensus building and problem solving.
• Analytical and creative problem-solving skills
• Command of MS Office, especially MS Project, PowerPoint and Excel
• Candidate can work independently and/or in teams of varying size as required for various work assignments
• Candidate is flexible for regular short term and periodic longer-term travel to Reliance offices, branches and/or business partners across Canada and US.
• Candidate is flexible to work hours required to meet the needs of the business during project deployments and/or periodic key times to support reporting and planning
• Experience in working with outsourced development teams, packaged software vendors and implementers.
• Experience leading system upgrade and/or transition projects impacting large cross-functional business areas
• Six Sigma and/or Lean certification
• Previous SAP, CRM, Salesforce and/or MS Dynamics project experience an asset
  
  

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for a new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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