Product Manager

Find Your Limitless with Reliance

By joining Reliance as a Product Manager you’ll become an important Team Member and will be provided with the tools you need to succeed.  We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
 

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• P&L responsibility for the Comfort Protection Plan (CPP) and Cash on Delivery (COD) portfolio, particularly strategies for driving revenue growth.
• Lead the growth and overall financial health of our CPP and COD portfolios
• Manage the newer Electric Vehicle Charger and Generator portfolios
• Execute strategies to effectively manage customer attrition
• Work with the Field, Call Centre, Procurement and other partners across the business to manage customer experience
• Drive initiatives aimed at enhancing customer experience and product profitability
• Work with a high-performance Sales, Service, and Marketing team to drive acquisition tactics, find opportunities to increase market share and introduce new offerings to drive growth.
• Identify new product introductions and drive go to market
• Work closely with Marketing Manager who will execute Marketing campaigns
• Manage inputs and regional nuances for pricing and offerings
• Identify customers that have a low/mid/high likelihood to churn for our key products and develop an action plan to proactively retain our base
• Drive retention through unique customer experience initiatives, call center partnership and strategic promotions
• Build a 2-year product road map
• Recommend regional opportunities for growth
• Present recommendations to the Leadership (and where appropriate) Executive teams

What do you bring?

• 5–10 years of experience in product or category management, with a focus on consumer markets and initiatives to drive customer acquisition and reduce attrition
• Proven track record managing large portfolios of recurring monthly revenue (RMR) products
• Strategic thinker with demonstrated success in growing sales through effective product portfolio development and management
• Strong analytical skills in revenue and margin performance, including business case creation and product performance tracking
• Ability to balance strategic planning with hands-on execution
• Skilled at building cross-functional relationships, influencing change, and holding teams accountable
• Experience in defining product positioning and translating strategies into impactful customer communications
• Strong collaboration with internal sales and marketing communications teams
• Advanced proficiency in Microsoft Excel
   

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.