Senior Manager, IAM Access Request Provisioning (GCS)

Job SummaryJob DescriptionWhat is the opportunity?As part of the Identity & Access Management team within the broader Global Cyber Security (GCS), a Senior Manager oversees the activities of a team within the IAM unit, enabling the team to meet objectives, implement changes to processes, tools, and methods that result in increased operational efficiency, agility and potential cost reductions within GCS. The role requires the management of the team within the IAM unit with goal of being recognized as a best in class'' service provider and partner of choice for all stakeholder groups.What will you do?Lead and contribute on ongoing activities/initiatives to achieve effective operations, productivity and optimal business performance. Manage and deliver on special projects related to strategy, continual service improvement, relationship management, metrics, process documentation and tools.Lead and manage the team, ensure employees are motivated to process requests submitted through our ticketing platform and make decisions in the best interests of clients.Oversees daily operational performance and resource alignment to meet established operational SLAs towards our business units.Interacts with senior management on the full range of matters related to team responsibilities.Accountable for efficient day to day operation and for effective communication and coordination of changesAccepts and successfully executes change while supporting employees through the process, keeping them focused on business priorities.Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.Identify trends and assess gaps in provisioning and incident queues to reduce repetitive negative occurrences and implement opportunities to streamline existing processes to consistently drive operational efficiencies.Work in a diverse environment leveraging other team members experience and knowledge.What do you need to succeed?Must Have:3 to 5 years of experience working in IT support and/or Service Desk support roleData trending and analysis methodsITIL v3: Foundations, Operational Support & AnalysisStrong technical writing aptitude, written and verbal communications skills, with the ability to knowledge transfer your expertise in order to develop staffStrong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environmentStrong knowledge in Identity & Access Management controls and policiesSkilled in collaboration, troubleshooting and gap analysisBachelors degree in computer sciences and/or IT related disciplines and Certifications in information security preferred.Whats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to work with the best in the field#LI-POST#LI-Hybrid#TECHPJJob SkillsBusiness Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time ManagementAdditional Job DetailsAddress:VANCOUVER MAIN BRANCH, 1025 GEORGIA ST W:VANCOUVERCity:VANCOUVERCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2024-04-10Application Deadline:2024-05-20Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.