Manager, Business Operations

Job SummaryJob DescriptionWhat is the opportunity?Manage a team of individuals responsible to provide day to day operational support to the business including operational support on regulatory initiatives, reporting and key internal control/risk activities and HR related tasks and responsibilities.What will you do?Liaises closely with WM Operations partners to assist in escalation events between the business and operations as well as enhancement opportunitiesLiaises with the Royal Trust Business Initiatives team to identify opportunities for general enhancements to applicationsResponsible for the timely and efficient administration of Business Operations requests ensuring a superior client experience.Efficiently manages key activities associated with the Business Operations teams mandate as per current policy and procedure requirements escalating where appropriate.Oversight of Onboarding/Offboarding of employees within Royal Trust including employee system access requests, business continuity, office and desk allocation in branchesOversight of hardware/infrastructure implementation as well as Corporate Real Estate initiatives such as Branch moves, ordering furniture for branch upgradesWorks with WM Infrastructure & Support to effectively administer enterprise initiatives within Royal TrustEnsure accurate and timely reporting of key internal control and risk reporting activities.What do you need to succeed?Must-have4-7 years of business, finance, marketing, or related experience, preferably in Financial ServicesBachelors Degree (or equivalent), preferably in finance, accounting, business or related fieldExcellent interpersonal skills with ability to maintain relationships at various level within the organization.High degree of PC literacy and fully proficient in all Microsoft Office applications (Word, Excel, PowerPoint, Project, Viso) or other project management tools (ie: Asana)Knowledge of systems and applications used within Wealth Management CanadaNice-to-haveExperience within WM Canada OperationsProven experience managing people would be an asset.General knowledge of estate and trust services, custody solutions, investments, financial planning counselling and taxation issuesIntermediate to advanced analytical skills/reporting capabilitiesWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesAccess to a variety of job opportunities across businessJob SkillsCustomer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury ManagementAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Wealth ManagementJob Type:RegularPay Type:SalariedPosted Date:2024-04-22Application Deadline:2024-05-06Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.