Group Renewal Coordinator

What is the opportunity?

As a Group Renewal Coordinator, you will be working in a Sales environment and be responsible for coordinating the Group Benefit Solutions renewal packages. You will be providing superior sales support to Advisors and Sales Representatives while collaborating with Underwriting and internal business partners to provide timely and accurate processing and delivery of renewals. Sharing and contributing to Sales Consultant and Group Benefits Specialists sales plans and retention strategy by handling each renewal with high accuracy and priority.

What will you do?

• Prepare renewals to ensure all information is accurately reflected in the Renewal Package; maintain strong attention to detail to guarantee renewal letters are accurate and professional, ensure rate discounting is within limits and reflected on Notice of Rate Action (NORA) form and each rate negotiation is sent to billing via the NORA.

• Establish relationships and collaborate with Sales Consultants and our Advisors who bring us Business

• Take Responsibility for the Block of business you are assigned, organize renewal lists and maintain contact records in Sales Force and other resources when needed.

• Take responsibility for the Renewal Discount process by utilizing the Group Rating and Proposal Engine (GRAPE) and Excel Discounting Tool

• Taking ownership and accountability in resolving inquiries and issues and look to help achieve retention targets.

• Generate reports when needed to add to Renewal Package. Including Calculating NEM (Non Evidence Maximum) and generating NEM report when pertinent.

• Attend team and company meetings along with completing RBC learn courses assigned.

• Respond to all emails at least within a 24 hour period. Integrating a Proactive Sales Culture into all interactions with Sales Representatives, Advisors, and being Client focused.

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly do business with partners across Canada

• Group Insurance/Employee Benefits knowledge helpful

• Excellent Organization and Time Management skills

• Resourcefulness and ability to adapt to change

• Multi-tasking ability, focus and attention to detail needed

• Problem Resolution and Team Collaboration ability

• Proven Oral & Written Communication Skills

• Strong computer literacy skills.

Nice-to-have

• Understanding of Group Insurance and terminology

• Experience in supporting a Sales office and working within a team

• Learning and Growth mindset

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Access to a variety of job opportunities across businesses and geographies

Financial strength and a strong brand

About RBC

Royal Bank of Canada is Canadas largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North Americas leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

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