Administrative Assistant/Associate

Job SummaryJob DescriptionWhat is the opportunity?RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.The RBC Dominion Securities branch located in Sault Ste. Marie is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.Please Note: This is a 1 year contract opportunity.What will you do?Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).Assist the Advisor team in welcoming and onboarding new clients.Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.Tap into your superior problem resolution skills to provide proactive client service.Effectively manage incoming communications from clients, Advisors and other internal and external partners.Draw on your social media skills to update the teams communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.Must HaveStrong skills in working with various business applications/technologyHigh level of time management and organization skillsDemonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clientsExceptional verbal and written communication skillsNice-to-haveCompletion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)Knowledge of RBC Dominion Securities systems and proceduresExperience in the securities industry is an assetWhats in it for you?We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that can help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableThe opportunity to work as part of a dynamic, collaborative, progressive, and high-performing teamChallenging work that will help you grow professionallyOngoing opportunities to build close relationships with clientsJob SkillsAdditional Job DetailsAddress:432 GREAT NORTHERN RD:SAULT STE. MARIECity:SAULT STE. MARIECountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Wealth ManagementJob Type:Contract (Fixed Term)Pay Type:SalariedPosted Date:2024-03-13Application Deadline:2024-05-10Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.