2024 CAE Group, Fall Investigation Officer (Bilingual: French)(4 Months)

Job Summary2024 CAE Group, Winter Investigation Officer (Bilingual: French)(4 Months)The Client Complaints Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes made to the regulatory environment in which the Client Complaints Appeal Office operates, we are seeking a candidate that can bring a problem solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management. Requires fluency in French and English to serve our clients in the community with English speaking needs.Job DescriptionWhat will you do?Support management with initiatives including support with client correspondence templates creation/revision and procedure reviews and preparation of revision proposalsSupport management with regulatory changes/initiativesProvide support with data/compliance verificationSupport and reinforce targeted behaviours that contribute to RBC goals.Accept and successfully execute change (processes, tools) while keeping a focus on business priorities.What do you need to succeed?Must-haveStrong English and French written and verbal skillsPreferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration.Detail oriented and ability to work well without direct daily supervisionInformation seekingComprehensive/Conceptual ThinkingInitiative/Productivity/Action OrientationNice-to-haveOrganizational AwarenessInterest in Organizational developmentInterest or experience in Alternate Dispute resolutionProficiency in process mappingWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging work and make a differenceOpportunities to building close relationshipsWe encourage you to apply as soon as possible as we accept applications on a rolling basis, but please note that the formal application deadline is May 26th 2024. Should you be selected to progress, someone from our team will reach out directly to provide instructions on next steps. Otherwise, feel free to check for progress updates by logging in to your RBC profile. If the status has not changed, it denotes the fact that your application is still under review.RBC is committed to supporting flexible work arrangements when and where available.The successful candidate for this role will be required to be located within the province of employment for the duration of the work term.Details regarding the specific virtual, hybrid, and in-office arrangements for this Integrated Learning/ Co-op position are to be discussed with the Hiring Manager.ET24Job SkillsCommunication, Computer Literacy, Conceptual Thinking, Detail-Oriented, English-French, Group Problem Solving, Interpersonal Relationships, Listening Effectively, Personal Development, Prioritization, Project Management, Taking InitiativeAdditional Job DetailsAddress:20 KING ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Internal AuditJob Type:Student/Coop (Fixed Term)Pay Type:SalariedPosted Date:2024-04-25Application Deadline:2024-05-26Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.