Flexpipe is a manufacturing company specializing in modular material handling systems. Steel pipes and over thirty connector joints allow for the design and construction of virtually anything! Like a LEGO set, you can assemble and reassemble them almost endlessly. Join a team united by five core values: customer satisfaction, friendliness, excellence, reliability, and integrity.
Are you passionate about administration, meticulous with details, and known for your ability to coordinate multiple tasks simultaneously? Flexpipe needs you!
What we offer:
- An established organizational structure, agile operations, and a paperless work environment
- A 40-hour work week
- Computer equipment provided for remote work
- Group insurance including optional dental coverage, a health spending account, and access to telemedicine
- A social and wellness committee with original and engaging activities
- A friendly, human, and close-knit employee experience
- 3 weeks of vacation upon hiring and the possibility of enjoying “workations” (working remotely from a vacation destination abroad)
- Competitive salary with an annual incentive plan based on company and sales team performance
- 8-Month Contract — renewable
Your challenge
You will support the Canadian and U.S. sales directors in growing the company and ensure the fast and efficient handling of customer inquiries in a fast-paced, team-oriented environment. You will manage key performance indicators for the sales department and act as a liaison between customers and sales directors.
Main responsibilities:
- Prepare quotes and follow up for 8 sales directors in Canada and the United States
- Analyze orders: logistics, consistency, needs
- Propose solutions or options to directors to optimize customer service based on your analyses
- Coordinate customer follow-ups during sales directors’ vacations
CRM Administration:
- Enter and rigorously update client management system (CRM) data
- Record all sales opportunities with current or potential clients
Customer Service:
- Establish and maintain excellent relationships with current clients and ensure their satisfaction
- Respond to customer inquiries via the online chat platform
- Conduct post-sale follow-ups
- Participate annually in a trade show in the United States
Management Responsibilities:
- Manage key performance indicators for the sales department
- Handle administrative aspects of sales initiatives
- Coordinate a team of sales directors
