Description
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
- Perform revenue recovery activities by analyzing, validating, and billing valid PINs identified through revenue recovery and backbilling processes, including shipments unbilled for more than 45 days, reused PIN reports, accessorial ad hoc billing, and UPS address correction charges
- Document all cases in Salesforce, and audit, identify, and resolve EDI and ESS manifest production issues using CLEO, RADAR, Salesforce, email, S4, and correction reports
- Analyze and resolve EDI and ESS manifest file failures using CLEO, RADAR, Salesforce, and email
- Monitor EDI and ESS manifest production files to identify system non-compliance, billing exceptions, missing data, and other issues that may impact billing
- Prepare weekly and monthly dashboards, accruals, on-hold customer reports, and other required reporting
- Communicate regularly with customers, third-party vendors, Purolator’s technology service provider, Sales, Administration, Operations, and other team members
- Facilitate client calls and support resolution of system and billing issues
- Support internal and external customers with billing issues, credit requests, and related root cause analysis
- Prepare manual invoices for non-standard billing scenarios
- Participate in occasional system testing and UAT for new tools or Purolator-designated process improvements
- Perform other billing duties as assigned
- Strong analytical abilities
- Ability to interpret complex data and conduct accurate root cause analysis
- Ability to assess data and issues to determine the appropriate course of action and best solution
- Strong multitasking, time management, and prioritization skills, with the ability to adjust priorities quickly
- Excellent time management, decision-making, and problem-solving skills
- Ability to understand complex concepts related to multiple system integrations and their role in supporting business processes
- Experience analyzing data and working with diverse file formats
- Advanced proficiency in Microsoft Excel and macros
- SAP experience is required
- Salesforce experience is required
- Knowledge of EDI solutions and FTP protocol is an asset
- Excellent written and verbal communication skills
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Reports to: Manager Billing Control Revenue Recovery
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.
