Technical Support Manager

Probewell Lab Inc. is a Quebec-based company specializing in the design, manufacturing, and commercialization of high-precision measurement instruments primarily intended for electric utilities. Recognized for the reliability, robustness, and quality of its products, Probewell supports customers worldwide with innovative solutions and high-level technical support.

We are looking for a senior engineer or technician with a strong passion for technology and customer service to join our team. In this key role, you will be the primary technical point of contact for our customers. You will work directly in the field to provide troubleshooting, training, and technical support, while also serving as a critical link between the Sales, R&D, and Operations teams.

This position requires regular travel within Canada and the United States.

• Perform technical interventions at customer sites (equipment installation, configuration, troubleshooting, and validation)

• Provide advanced technical support, both on site and remotely

• Train customers on the proper use of Probewell equipment and software

• Collaborate with the Sales team to support technical demonstrations and pre-/post-sales activities

• Collect field feedback and communicate it to the R&D team to support continuous product improvement

• Participate in trade shows, conferences, and customer events as required

• Contribute to the improvement of technical documentation and support tools