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Plant Products Inc. - Québec

Customer Service Representative

3370 boul. Le Corbusier, Laval,QC
  • 20.00 $ per hour

  • 40.00 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

Apply Now

Benefits

We are a full-service supplier of fertilizer, pest management products, including biologicals and bees, seeds and other consumable goods to the greenhouse, nursery and specialty horticulture industries in Canada and the USA.

Are you a team player with a strong work ethic, a self-starter, and passionate about making a difference, then you are exactly who we are looking for!

What you’ll do

  • Process orders accurately
  • Provide exceptional customer service, by answering communications professionally and on a timely basis.
  • Act as a liaison between the customer or sales representative and purchasing, operations, and finance. Must take initiative to solve customers’ issues.
  • Promote and develop our list of in store items.
  • Ensure open communication between all departments.
  • Daily review of order status with details report.
  • Customer Service is the primary contact for information on samples sent to third party laboratories.
  • Ensure all orders are shipped on time in coordination with the shipper/receiver.
  • Schedule and notify customers of future product deliveries.
  • Deal with all customer complaints efficiently and effectively.
  • Handle / process in-store orders via cash, credit and debit transactions.
  • Handle credits per the customer credits procedure
  • Stocking of shelves; ensuring adequate quantities of stock are displayed.
  • Advise purchasing of any stock shortfalls.
  • Coordinate with sales representatives on: customer requests, issues, pricing, shipment timing, complaints, comments, etc.
Who you are

  • Strong communicator, who thrives in collaborative environments.
  • Proficient computer skills (Word, Excel, Outlook, Power Point)
What you’ve done

  • Post-secondary education in related field (Horticulture)
What we offer

  • Health benefits
  • Learning and development opportunities
  • Employer matched RRSP
  • Supportive environment

Work environment

Work environmentsPlant Products Inc. - Québec0
Work environmentsPlant Products Inc. - Québec1
Work environmentsPlant Products Inc. - Québec2
Work environmentsPlant Products Inc. - Québec3

Requested skills

  • What we are looking for in a candidate:
    • Completed secondary school (Grade 12) or a vocational diploma in horticulture (an asset)
    • Experience in customer service.Ability to maintain a fast work pace during the peak season (spring and summer).
    • Basic knowledge of Word, Excel, and Outlook software.Functional spoken and written English.
    • Possess a valid work permit in Canada (required)

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

High school

Diploma

DES

Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced

En : Intermediate

Spoken languages

Fr : Advanced

En : Intermediate

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