Customer Service Agent (Payment Support)

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Job Description:

Parsons is looking for an amazingly talented Customer Service Agent (Payment Support) to join our team!

SPECIFIC RESPONSIBILITIES:

• Handling billing/payment inquiries via telephone calls, emails, web-tickets and chat interactions from Inspections Centre representatives.
• Prepare daily reports for leadership team on revenue received and discrepancies identified
• Prepare monthly billing operational reports for various billing projects
• Outreach to Inspection Centre to follow up on inspection fee related discrepancies
• Work with Billing Team Lead to resolve complex billing issues
• Maintain service levels and adhere to departmental statistics
• Work with minimal supervision within departmental defined procedures.
• Participate in special projects and perform other duties as required.

Qualifications:

• Excellent written and verbal communication
• Good understanding of Microsoft Office - Excel
• Minimum 2 (two) years customer service experience
• Strong numerical aptitude and excellent communication skills
• Pleasant telephone manners
• Strong organizational skills and attention to detail
• Ability to multitask without compromising the accuracy of your work
• Work independently and as part of a team, with changing time constraints
• Post-secondary degree or diploma preferred
• Must be flexible to work a shift ranging between 8:00AM-7:00PM, Monday to Friday, occasional weekend shifts may be required
• Must be flexible to work Canadian holidays

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions-and to help them see what's next!

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.