Client Service Centre (IT) Support Assistant, 100% Term (External Posting - for ESP Casuals/Terms)

External Posting - applications from approved casual and term ESP members and external applicants. If you are a Regular (permanent) ESP employee, you must apply to the Internal Posting.

The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students, parents, and the community at large. Our schools are teaching communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their best.

We are seeking a creative, dynamic, committed professional to join our team:

Client Services Centre (IT) Support Assistant

Under the direction of the Team Lead, Client Services, the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support, provides support on information technology to all Board Personnel; facilitates the effective usage of the Client Services ticket system; and provides other support functions such as installation of software, networking, laptop, tablets, smartphones, Chromebook and desktop workstation setups.

Qualifications

• Completion of a community college diploma in Computer Science, Technology, or Business with a minimum of 1 year related experience. An equivalent combination of education and experience may also be considered.

• Experience using software such as Ivanti ITSM, Remedy, or similar help desk software.

• Analytical and troubleshooting skills to identify, configure, and solve computer software/hardware problems. Specific experience with Apple, Google, and Microsoft devices and applications.

• Knowledge with operating systems back-up methods, network usage, and server management

• Technical skills to assist in the evaluation of computer applications.

• Keyboarding skills for data entry; writing skills to assist in the writing of application installation instructions.

• Knowledge of relevant Board policies and operational procedures.

• Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.

• Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands

• Initiative and judgement skills; ability to learn new material and technology without instruction; and ability to work independently, with minimal supervision.

  
  
  

The Ottawa-Carleton District School Board uses Apply to Education (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE account.

If you are not a Board employee and do not have an existing ATE account, you will be asked to create one at ; Select the job category 'ECE, EA & Support Staff' from the dropdown. When you have successfully created your account, you can search for the job posting and hit Apply. An up to date resume is required for each posting.

Applications will be considered in accordance with the Collective Agreement for Educational Support Professionals (ESP).

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Use of Artificial Intelligence in Recruitment -

OCDSB employees serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.