Benefits
- Cafeteria
- Company discounts
- Company supplied uniform
- Competitive salary
- Free parking
- Gym
- Years of service recognition
- Salary 32.75 $ per hour
-
Casual job
-
Day ,Evening ,Night shift work
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1 position to fill as soon as possible
Description
Do you want to be part of the hospitality of tomorrow… we have the career for you! We are currently seeking an on-call Front Desk Agent with a strong team spirit, a keen sense of organization and phenomenal listening skills.
If you are an expert at listening to needs, know how to put people at ease, and client relations hold no secrets for you… then this position is for you! Take your career to the next level and come work with wonderful people in a dynamic and friendly environment. Join Groupe Hôtelier Grand Château.
Many good reasons to join our team!
- Competitive salary
- Advancement opportunities
- Progressive vacation based on seniority (up to 5 weeks)
- Up to 12 paid statutory holidays per year (including your birthday and hiring anniversary)
- A bank of paid sick days
- Group insurance plan and simplified retirement plan
- Meals provided at every shift
- Uniforms provided and dry cleaning covered by the employer
- Preferential Marriott rates for you, your family and friends
- Access to the hotel fitness centre
- Corporate discounts (mobile, wellness, leisure)
- Modern, newly renovated environment, ideally located in the heart of Laval
A little more about us
We are a growing company. Groupe Hôtelier Grand Château owns and operates the Sheraton Laval as well as the Ômage Hôtel Montréal Laval.
Our mission: Creator of experiences and emotional connections, we work every day in the details to satisfy the highest standards. We also focus our priorities on the unparalleled quality of our food and beverage as well as our facilities.
Our GHGC values: Growing together · Hospitality is our priority · Guarantee of excellence · Creator of experiences
What does your role involve?
- Provide excellent customer service by warmly welcoming our guests, anticipating their needs and thanking them sincerely
- Process check-ins and check-outs, reservations, changes and cancellations
- Assign rooms, hand over keys and provide hotel information
- Perform monetary transactions and process guest billing
- Produce daily reports (arrivals, departures), identify special requests and verify the accuracy of reports
- Handle complaints and make appropriate decisions to satisfy our guests
- Follow and apply all Marriott brand policies, procedures and standards
- Work closely with all hotel departments to deliver an exceptional experience and build guest loyalty
- Inform guests about tourist attractions, dining services and possible outings in the area
- Perform any other related duties
Required qualifications
- Professional or college diploma in lodging or hospitality
- At least 3 years of experience in a similar position or in customer service
- Perfectly bilingual (French and English, spoken and written) — required due to regular interactions with an international clientele
- In-depth computer skills (Excel, Word)
- Knowledge of the OPERA system an asset
- Availability on weekends (day and evening), statutory holidays and one full weekday (day and evening)
We thank all applicants for their interest in Groupe Hôtelier Grand Château. However, only selected candidates will be contacted.
The masculine form is used solely to simplify the text, without prejudice to the feminine form.
Work environment
Requirements
Level of education
Professional
Diploma
undetermined
Work experience (years)
3-5 years
Written languages
Fr : Advanced
En : Advanced
Spoken languages
Fr : Advanced
En : Advanced
Other Ômage Montréal Laval's offers that may interest you
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