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Nuera

Customer Service Agent

Nuera

1980, boul. Dagenais Ouest, Laval,QC
  • To be discussed

  • 40.00 h - Full time

  • Permanent job

  • Day

  • Published since 1 day(s)

  • 1 position to fill as soon as possible

Apply Now

Benefits

From its head office in Laval and its branches across Quebec and Ontario, Nuera Industriel sells conveyor belts for heavy and light-duty applications, as well as related products and services. The Customer Service Representative must demonstrate strong interpersonal skills, a genuine enjoyment of working with B2B clients, and excellent verbal and written communication abilities. The ideal candidate will have a solid command of various units of measurement (imperial and metric) and the ability to manage multiple tasks simultaneously while providing accurate technical guidance to clients in the industrial sector.

Responsibilities
  • • Identify and assess the needs of industrial clients;
    • Build and maintain lasting relationships with customers;
    • Advise clients and coordinate with outside sales to ensure the best service;
    • Interpret and convert technical specifications across different units of measurement (inches, millimetres, feet, fractions, decimals, etc.);
    • Prepare quotes in accordance with company guidelines;
    • Process customer orders;
    • Purchase resale products;
    • Coordinate with the production team;
    • Follow up on customer orders;
    • Follow up on supplier orders;
    • Enter data into various software systems;
    • Actively participate in inventory management;
    • Arrange certain freight shipments;
    • All other related duties.

Work environment

Work environmentsNuera0
Work environmentsNuera1
Work environmentsNuera2
Work environmentsNuera3

Requested skills

Qualification
  • • High school diploma or equivalent;
    • 3 to 5 years of relevant experience in customer service, preferably in an industrial or B2B environment;
    • Proficiency with imperial and metric units of measurement (inches, millimetres, fractions, decimals);
    • Strong customer service orientation;
    • Bilingual – fluent in both French and English (oral and written);
    • Strong mathematical and technical calculation skills;
    • Knowledge of industrial products (conveyor belts an asset);
    • Understanding of conveyor systems and their components (an asset);
    • Team player with strong interpersonal skills;
    • Self-motivated, detail-oriented, and well-organized;
    • Proficiency in MS Office suite;

Requirements

Level of education

High school

Diploma

DES

Completed

Work experience (years)

3-5 years

Written languages

Fr : Intermediate

En : Intermediate

Spoken languages

Fr : Intermediate

En : Intermediate

Apply Now
Internal reference No.

SAC-Laval

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