Description
A career as a Senior Transformation Advisor on the Transformation team at the Customer experience Centre (CEC) at National Bank means acting as a strategic leader in the transformation, with a particular focus on leveraging AI and emerging technologies to generate organisational value.
Your role:
- Lead major transformation initiatives, including designing and delivering AI-based solutions.
- Define and deliver the strategic vision for the transformation of contact centres by integrating automation, AI and SaaS solutions.
- Lead and influence senior stakeholders (business lines, it, executives) in prioritising and implementing initiatives.
- Be responsible for delivering transformation and AI projects from end to end, including framing, execution and adoption.
- Coach and guide teams on best practises in AI transformation, innovation and exploitation.
- Ensure rigourous governance of initiatives (monitoring of benefits, risks, dependencies).
- Identify and implement opportunities to create value (reduce costs, improve the client experience, operational efficiency).
- Collaborate with multidisciplinary teams and play a cross-sector leadership role.
Your team:
The CEC Transformation team is made up of experts who work agile, proactive and collaborative to transform contact centres, with a strong focus on integrating AI and advanced technologies.
Prerequisites:
- Relevant university degree and 10+ years of experience
- Proven experience in leadership in organisational transformation.
- Significant experience delivering transformation projects and AI projects (e.g., automation, conversational AI, advanced analytics).
- Strong ability to influence and engage at an executive level.
- Experience in managing complex programs and multidisciplinary environments.
- In-depth understanding of AI technologies, data and digital platforms.
- Experience in change management and large-scale adoption.
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
