Senior Manager Institutional Trading Support

The Senior Manager, Financial Markets Institutional Trading Support & Client Onboarding leads a team that delivers high-quality service to institutional clients and supports multiple trading desks and groups including Institutional Equities, Options, Exchange-Traded Fund (ETF) Market Making, Electronic Trading & Program Trading, Financial Products, and Equity Capital Markets.
The team acts as the main point of contact for clients and collaborates with traders to manage onboarding, KYC/due diligence, client servicing, collateral, cash and margin management, securities lending, trade clearing and settlement, and reporting-while minimizing risk to the bank. This role also involves analyzing business objectives, applying market expertise, and implementing solutions to drive growth and development.
This position is based in Toronto or Montreal.

Your Job

• Maintain strong client satisfaction through responsive service, while partnering with Traders, Sales, Business Heads, and Technology to deliver efficient, client-focused solutions and drive cross-functional improvements.
• Manage operational processes including collateral, cash and margin management, securities lending, trade clearing, and settlements.
• Monitor trader inventories and positions, ensuring accurate P&L reporting and real-time risk management.
• Lead client meetings, identify and resolve issues, and deliver tailored solutions.
• Drive strategic initiatives, regulatory projects, and business development efforts.
• Promote operational efficiency through process reviews, automation, and interdepartmental improvements.
• Demonstrate strong communication skills and manage clear, concise internal and external communications
• Coach and mentor employees, ensure training & documentation for business continuity, and promote career and personal development

 Basic Requirements

• Bachelor’s degree in commerce or equivalent, ideally with a completed Canadian Securities Course (CSC) or CFA designation, and 7-10 years of relevant experience in financial markets or securities.
• Knowledge of securities trading, lending, borrowing, settlements, and the broader Financial Markets ecosystem-including products, systems, processes, and regulatory requirements.
• Proven ability to analyze, organize, and manage multiple priorities in a fast-paced environment.
• Excellent relationship management, interpersonal, client service, leadership and communication skills
• Comfortable interacting with stakeholders at all organizational levels.
• Great team spirit, proactivity, positive attitude, motivation, and commitment
• Capacity to work under pressure in a constantly changing environment to support a demanding professional clientele and multiple Trading Desks
• Bilingualism both spoken and written (English and French) is considered an asset
• Completion of Conducts and Practices Handbook (CPH), Options Licensing Course (OLC), and licensing with CIRO within 6 months; FINRA licensing within a year

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!