Description
A career as a Senior Clerk in the Card Lifecycle team at National Bank means acting as an operations expert. Your versatility, agility, and ability to take action will make a real difference in the client experience. It’s a role where your ability to work in synergy with multiple partners is key.
Your Role :
- Independently carry out various operational activities in accordance with established policies, standards, and procedures
- Handle client requests related to credit card products
- Identify issues, demonstrate agility, and actively contribute to their resolution
- Detect and correct errors in processes
- Suggest optimization ideas to improve operations
- Participate in the team’s daily activities and help meet service level agreements
- Ensure compliance with current policies and procedures
Your Team Within the Card Lifecycle - Mastercard sector, you’ll be part of a dynamic team of approximately 20 colleagues, reporting to Erika Cornejo, Section Director. Our team stands out for its authentic collaboration, agility, and strong team spirit. We value knowledge sharing, proactive behavior, and the ability to make an impact. The work environment is friendly, focused on mutual support and a shared drive to move forward together. This position is offered in a hybrid work model, combining in-office presence and remote work, based on operational needs. You’ll collaborate daily with various sectors of the Bank and experienced professionals to provide high-quality support in day-to-day operations.
Requirements :
- High school diploma
- Proficiency with Microsoft Office, Outlook, and collaboration tools such as Teams, SharePoint, and Confluence
Autonomy, initiative, and ability to thrive in a constantly evolving environment - Strong organizational skills and ability to manage priorities effectively
- Team-oriented mindset with a collaborative and solution-focused attitude
- Excellent communication skills, both written and verbal
- Attention to detail and thoroughness in task execution
- Openness to continuous learning and process improvement
Languages :
English and French Language requirement rationale: frequent interactions with suppliers or partners who speak a language other than French.
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Join us!
