Description
A career as a Senior Clerk in the Operations sector at National Bank means working in an environment that allows you to surpass yourself. It is through your rigour, your priority management and your complicity that you have a positive impact on the customer experience.
Your job:
• Respond to customer calls
• Answering questions related to consumer goods financing
• Listen to customer needs and offer customized solutions
• Properly use the complex equipment and software required for your work
• Propose suggestions and ideas for optimization for the continuous improvement of our operations.
Your team:
Operations are at the heart of delivering products and services to customers. Transformation, digitalization, digitalization: The changes we aspire to are becoming more and more concrete every day thanks to the expertise of our banking professionals, who allow us to offer our clients a distinctive offer.
Our customer contact center is open Monday to Friday from 8:30 a.m. to 9:00 p.m. and Saturday from 8:30 a.m. to 5:00 p.m. Your hours vary.
Your start consists of a full-time training course lasting 3 to 4 weeks. The training program is based on learning in action on telephone lines and is accompanied by a trainer.
Career opportunities are plentiful and we encourage the development of our talents; Career development plan with our in-house counsellors, ongoing coaching
Prerequisite:
• High School Diploma
• Experience in customer service
• Ability to proactively build relationships and strong ability to build strong customer relationships
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!
