Description
The Capital Markets Institutional Trading Support & Client Onboarding team provides institutional clients with the highest quality of service and supports multiple trading desks and groups including Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets and Risk Management Solutions.
As a primary contact for Institutional clients you will work closely with Traders to manage Client Onboarding & KYC / Due Diligence updates, client inquiries, manage account collateral, cash management, margin, security borrowing and lending, trade clearing & settlements, and client reporting, while ensuring the bank is minimized of any risk. You will share financial market expertise to provide information & recommendations regarding specific products and services like account types, (Cash, COD / DVP, Margin, Options, DMA), electronic trading, client reporting and online access
Your role:
- Work closely with Traders, Sales, Business Heads, Business Management, and Technology Support teams in various sectors within Financial Markets such as Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets, and Risk Management Solutions.
- Provide excellent client service and share financial markets expertise with large Institutional and alternative asset management clients
- Possess a strong understanding of risk management processes, investment strategies and investment products
- Comprehend complex asset management strategies and understand the impacts to client portfolios with respect to cash / margin, collateral, corporate actions and manage overall bank risk in real time
- Coordinate client day-to-day activities with internal partners including Trading Desks, Securities Lending, Fixed Income, Risk Management, Legal and Compliance, Cash Management, Foreign Exchange, Operational Risk, Accounting and Tax
- Manage risk through monitoring of Trader Inventories and positions and ensure accurate reporting for PnL
- Manage the segregation and buy-in process with clients, operational control and securities lending group
- Manage Client Onboarding and Trading Platform connectivity for Institutional Cash on Delivery, Cash Custody, Margin, Options, NCIB (Normal Course Issuer Bid), and At-The-Market clients and manage the KYC refresher process on an ongoing basis
- Lead client meetings, identify existing and potential client issues, and provide efficient solutions to clients
- Demonstrate strong communication skills and manage clear, concise internal and external communications
- Lead projects, (such as regulatory updates, T+1, KYC for Compliance), strategic initiatives and business development growth
- Review processes and procedures, propose & implement improvements such as automation solutions, and ensure documentation for business continuity
- Foster strong cross functional relationships with business partners for cohesive operational flow that maximizes efficiency and champions interdepartmental process improvements
- Train and mentor junior staff
Prerequisites
- University Undergraduate Degree and three years of relevant experience in a related field required
- Good knowledge of Capital Markets, completion of BCom, and currently pursuing or completed CFA designation or Master’s degree in a relevant field
- Demonstrated experience in client service and brokerage services an asset
- Completion of Canadian Securities Course (CSC), Conducts and Practices Handbook (CPH), and licensing with CIRO within 6 months required, completion of Options Licencsing Course (OLC) and potential of licensing with FINRA within a year
- Excellent interpersonal, client service, leadership and communication skills
- Ability to interact with all levels of a client's organization
- Bilingualism both spoken and written (English and French) is considered an asset
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
