Description
As a Senior Advisor, Capacity Management in the Business Process Performance and Evolution team at National Bank, you’ll work with the Operations Payments and Operations Personal Banking teams by using your expertise to help improve their performance and efficiency.
Your role
- Be an expert advisor on capacity management for the Vice-Presidents
- Use your influence for capacity management and make sure stakeholders buy in
- Make recommendations in planning management to increase the productivity of teams
- Support managers with their teams’ performance and give them specialized advice; variance of volumes, productivity, etc.
- Ensure the development of existing work processes, practices and services in the professional domain
- Establish and set up the necessary activities and documentation (SharePoint/Confluence)
- Ensure the expert coaches are engaged and provide coaching to them
- Implement action plans with managers to increase productivity
- Provide support and development in capacity management for managers
- Diagnose the current situation and implement permanent corrections
Your team
Join a dynamic team of three professionals reporting to the Senior Manager, IT-Ops Strategy and Portfolio Management. Our team stands out for its expertise, versatility and proactivity. We’re looking to offer you a positive work/life balance, which means a hybrid work environment and a flexible work schedule.
Prerequisites
- Bachelor’s degree in a related field plus 6 years of relevant experience, or a completed master's degree in a related field plus 4 years of relevant experience
- Ability to influence and motivate various stakeholders
- Analytical, synthesis, and communication skills and the ability to think strategically
- Relevant experience in productivity management
- Experience planning and organizing work based on volume, resources, and priorities
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!
