Description
Your Role:
- Answer calls from clients, branches, account managers, and other partners, and address their concerns related to unusual transactions.
- Analyze commercial banking fraud cases to reduce the impact of fraud.
- Build trusting relationships with clients and partners.
- Identify and report emerging fraud trends.
- Advise colleagues on best practices to optimize processes and results.
- Provide fraud prevention guidance to clients.
- Participate in initiatives aimed at improving fraud detection tools and methods.
Your Team:
Within the Financial Crime sector, you will join a dynamic team of about 12 specialists, all driven by a commitment to innovate and collaborate. You will report to the team manager and work in an environment that values agility and continuous improvement.
The Call Center is open from 8:00 a.m. to 8:00 p.m., Monday to Friday, you must be available full-time (37.5 hours per week) during these operating hours. Your work schedule will vary and will be provided three weeks in advance. Please note that the operating hours may change in the future.
Your Training:
We provide hands-on training to help you excel in your role. You’ll have access to experienced colleagues and specialized learning tools that support continuous growth. Whether it’s career advancement, sector-specific expertise, or new opportunities, we prioritize internal mobility and professional development.
Requirements:
- College diploma or equivalent academic qualification with at least two years of relevant experience.
- Proven experience in customer service and advisory roles.
- Background in fraud prevention/detection or experience within the banking sector.
- Strong decision-making and client support capabilities.
- Up-to-date knowledge of banking fraud trends.
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
