Business Process Owner

A career as a Senior Business Process Advisor (Business Process Owner), means joining a team that is transforming the card experience for our clients and employees while supporting the Bank's strategic ambitions. 

Your Role

• Define and drive the strategic vision of business capabilities and related processes, considering industry best practices, customer needs, and the Bank's objectives.
• Rethink business roles in a transformation context, promoting smooth change management aligned with strategic priorities.
• Manage the risks and impacts of initiatives and changes on end-to-end processes, stakeholders, and key performance indicators (KPIs).
• Create and monitor relevant KPIs to measure and effectively communicate the performance of business processes.
• Ensure seamless integration of initiatives and changes affecting the processes under your governance, adopting a global and cross-functional vision.
• Establish strong partnerships with stakeholders, acting as a mobilizer and facilitator to achieve common goals.
• Analyze the impact of incidents on customers and propose effective solutions to proactively address issues.

Your Team

This key position, reporting to the Senior Director - Card Lifecycle, will allow you to play a strategic role and have a concrete impact on our business capabilities and customer experience.

Requirements

• Ability to mobilize, influence, and unite partners around common goals.
• Proven ability in analysis and synthesis to solve complex problems.
• Ability to navigate effectively in a multitasking and constantly evolving environment.
• Passion for improving the customer and employee experience.
• Solid experience in managing and optimizing processes or customer journeys.
• Knowledge in the card domain, an asset 

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!