Description
Private Banking 1859 provides a boutique, red carpet experience to ultra-high net worth clients with personal banking and business needs as well as wealth management, estate and tax planning.
Private Banking 1859 is part of National Bank of Canada - an award-winning employer, headquartered in Montreal with over 21,000 employees.
We are looking for a professional candidate dedicated to the highest standards of customer service to join our team.
This position reports to the Manager of Client Services, Private Banking 1859.
Roles & Responsibilities:
- Support the Senior Private Banker/Vice President by providing various administrative as well as customer service tasks assigned by the manager.
- Ensure customer satisfaction and loyalty by developing a personalized relationship that meets the needs of each client.
- Optimize customer interventions and identify sales opportunities.
- Open commercial and personal accounts and perform various transactions on behalf of clients.
- Contribute to the efficiency of administrative and financial activities by rigorously monitoring client files.
- Actively participate in bringing operational efficiency and necessary improvement to processes.
- Identify all risks inherent to the Wealth Management sector's activities.
In addition:
- Provide clients with products or services that can meet their needs.
- Perform preliminary analysis, compilation, verification, and indexation of the financial information and tax structures required to process customer financing requests, in accordance with standards established by the credit center.
- Ensure adherence to deadlines (loans, investments, interest income).
- Establish and maintain effective communication with the various stakeholders involved in the files.
- Work closely with affluent and influential clientele while displaying a high degree of poise and professionalism.
- Work independently in a dynamic work environment through strong administration, organizational, planning, and time management skills.
Requirements:
- Completed three-year college diploma or academic equivalent, related to industry and three years of relevant experience.
- Knowledge of banking, investment, and financial products.
- Knowledge of Microsoft 365.
- Exceptional attention to detail.
- Dynamic interpersonal skills with a can-do attitude to exercise initiative and handle several tasks and changing priorities.
- Strong communication skills and can connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.
- French language is an asset.