Analyst

A career as an Analyst in the great team of OVM (Securities Operations) at National Bank means acting as an expert in handling our clients' requests. It is through your mastery of our processes and tools, your curiosity, your diligence, and your efficiency in processing these administrative activities that you have a positive impact on the client, the Bank, and your team! You’ll contribute to delivering a superior client experience by supporting colleagues, partners and/or clients with our products, systems, and processes. Are you passionate about data? Do you enjoy working in synergy with people? Come use your expertise, discipline, empowerment, and ability to build partnerships to contribute and make a difference.

 

Your job:

 

• Ensure diligent handling of various requests from our clients and partners
• Analyze and interpret data to accurately carry out various requests
• Achieve productivity and quality objectives and master end-to-end processes
• Carry out the activities assigned to you and proactively support your colleagues
• Ensure alignment with organizational and team priorities, both in terms of work organization and our behavioral values
• Identify ways to improve performance and the experience of our clients and employees
• Contribute to making the team's environment even more positive
• Hybrid 50% on site, or as per operational needs
• Compile, produce, and analyze a variety of reports and statistics
• Adhere to compliance and risk management rules

Your team:

• Within the sector, you will be part of a team of 20 to 40 colleagues, and the manager will depend on the assigned team. Our team stands out for a culture that commits to a balance between performance, daily enjoyment, and development opportunities.

We favor a variety of continuous learning forms to enrich your development, including learning by doing, training content made available to you, and collaboration with colleagues of diverse expertise and profiles.

Our dynamic work environments and modern collaboration tools promote a pleasant employee experience. We give great importance to employee ideas. Whether through our surveys or through our programs, continuous dialogue and feedback are encouraged.

Prerequisites:

 

• 3-year college diploma (DEC) and up to 3 years of experience OR a Bachelor's degree (or equivalent)
• Experience in customer service and/or administrative activities (ideally in a financial environment)
• Ease of use with Microsoft software (Windows, Office 365 Suite - including Excel, ...)
• Knowedge of Bank systems, such as OSS-T80, Filenet, GDI, Accurate (an asset)
• Sense of initiative, diligence 

 

We offer flexible work schedules, which include working remotely in accordance with operational needs. This position reports to the team’s manager. You will collaborate daily with the different Bank sectors and more experienced professionals to offer day-to-day operations support. We rely on our colleagues to share knowledge and help one another.

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!