Description
A career as an analyst in the operations team at National Bank is a job that allows you to contribute to delivering a superior customer experience by supporting colleagues, partners and/or customers with products, systems and processes. You are passionate about data and you like to work in synergy with people. Come and put your expertise to work and make a difference through your complicity, your rigor and your power to act.
Your job
• Analyze and interpret data to accurately execute operations of varying complexity.
• Provide excellent customer service to various partners and customers.
• Share your expertise with colleagues and stakeholders to enrich collaborations.
• Participate in the development, implementation and improvement of new work systems and processes.
• Ensure compliance and risk management compliance in all operations.
Your team
Operations is home to more than 2,500 employees, where every transaction and customer request moves through an ever-changing environment. Our initiatives come to life thanks to the commitment and expertise of our teams, who aim to offer a distinctive customer experience.
You will work under the direction of an experienced manager and work closely with different areas of the Bank, as well as with seasoned professionals. Our flexible environment encourages remote work based on operational needs, and our culture values knowledge sharing and mutual support.
Prerequisite
- Hold a college diploma or equivalent combination of training and experience.
- Excellent analytical and synthesis skills to solve complex problems.
- Good knowledge of the Microsoft Office suite.
- Ability to manage a high volume of cases effectively
- Fast and efficient support for our customers and partners
- Ability to identify and raise avenues for process improvement
- Demonstrate excellent priority management to ensure optimal efficiency in the completion of your tasks.
- Demonstrate rigor in the execution of your tasks to guarantee the quality and precision of the work
- Ability to manage stress
- Work schedule: available until 8 p.m.
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Join us!
