Account Team Unit General Manager

In Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C Canada is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business and fueling the economy in Canada.

As an Account Team Unit General Manager, you will help us transform how we best support and empower our customers in the adoption and scaling of AI, enable the teams to role model AI usage and help drive greater scale engagement across the ecosystem. This opportunity will allow you to build experience in building AI sales and adoption at scale, accelerate your career growth by being part of the fastest growing segment at Microsoft, and create the very best work environment for our people to be the foundation of talent for the company. Due to the distributed nature of our customers, partners and people, this role provides a flexible work environment.

The Account Team Unit General Manager is accountable to build, motivate, and mentor a high functioning sales management team with different disciplines to lead and drive digital transformations to Corporate accounts. Engages in talent acquisition, recruiting, succession planning, and change management.

Guides teams to leverage storytelling strategies and create and/or identify opportunities to drive sales. This leader will lead a group of managers and their teams to engage with Corporate customers to address their key business priorities, help customers develop a roadmap to drive adoption and usage. The leader leverages a strong understanding of customers' industries and business priorities to coach their managers and teams to engage through value-added conversations. Understands key drivers of digital transformation throughout the different Microsoft Solution Areas such as Cloud & AI platforms, AI business solutions, security and coaches/empowers their account executives and support specialists to have meaningful conversations, leverage existing programs to accelerate their digital transformation into Microsoft cloud. Manages the development and the delivery of value-proposition presentations and specialized business plans.

Manages and provides direction to their team on how to efficiently orchestrate resources between different sales and specialized roles. Ensures teams excel in key business processes such as territory management, account management, pipeline generation, pipeline management and overall business disciplines. Holds teams accountable for forecasting expected sales revenue.

Proactively cultivates trusting and influential relationships with customers especially at the CXO level. Also the voice of the customer for Microsoft and share industry and competitive knowledge. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 50% from home office.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.