POSITION SUMMARY:
The Quality Assurance Supervisor accountable managing Quality control team and for monitoring the effectiveness of the QMS at the plant level, supporting multiple plants as assigned.
This position is responsible for coordinating activities for quality control team members who are involved in the testing and inspection of materials and in-process product, and for auditing processes against internal and external standards.
The incumbent will provide a leadership to ensure that quality regulations for products, processes and employees are systematically monitored to provide optimum results with the least amount of wastes and process input.
DUTIES:
- Maintain a safe working environment by aligning with corporate safety rules and regulations, and ensuring a culture of safety
- Ensure that the equipment and process operate efficiently and safely
- Provide support to the generation of HAA and SOP
- The health and safety of workers and others at the work site
- That the workers are aware of their health and safety responsibilities and duties
- Provides direction on prioritization of tasks and activities as per production plan requirements
- Identify and remove roadblocks for team and individuals
- Manage hiring core team members
- Mentor, coach and supervise quality control team members
- In collaboration with System Quality Assurance team and other departments, write/update detailed technical inspection & testing work instructions, checklist, and standard operating procedures.
- Support strategic implementation of Quality Assurance initiatives at the local plant.
- Support implementation of the Quality Management System (QMS) elements and auditing processes.
- Support plant leadership and Quality Assurance team in non-conformance and related incident investigations from Root Cause Analysis to Corrective Action assignment and implementation - across multiple facilities.
- Provide periodical FTQ performance reports and update DMP board accordingly
- Track Quality KPIs and report findings using statistical/trend analysis during daily and weekly review meetings
- Manage NCRs and CAPAs process
- Perform process audits (Shell test, final test, shipping etc.)
- Support periodical external audits (UL, NSF, CSA) and solving queries resulting from the audits
- Submit UL and NSF samples for annual tests
- Maintain, update, and submit inspection test plans (ITPs) for all ETO tanks
- Manage equipment calibration program
- Identify roadblock and quality nonconformities in day-to-day production and communicate or investigate the issues to minimize or eliminate them
- Perform root cause analysis on customer complaints and field service issues
- Support for developing and updating SOPs as well as other technical documentations
- Perform first article inspections for new supplier qualification process
- Working with Industrial Engineering Team, Product Engineering Team, Sales, Procurement, Drafting, Production and Field Service Team ongoing projects
- Provide support activities to the other Tank plant(s) is needed
- Support Best in Class Cost Saving program and Lean best practices.
- Design and run projects related to quality, propose performance and cost justification for projects.
- Collaborate with other departments through cross-functional teams and meetings.
SPECIAL SKILLS REQUIRED:
- Minimum 6-10 years of prior experience in quality assurance/control in a manufacturing environment
- Bilingual French/English preferred but not required
- Previous experience managing and leading a large team is required.
- Holding Bachelor’s degree / Diploma.
- Previous experience with Quality Management System
- Ability to motive and keep employees’ members engaged
- Ability to write detailed work instructions and standard operating procedures
- Training and experience in ISO9001 and quality system audits
- Proven quality expertise and passion for developing a strong quality culture.
- Outgoing and expressive individual with excellent communication and team building skills.
- Demonstrated ability to engage employees and encourage positive behaviors.
- Solid knowledge of quality principles, program requirements, best practices, regulations, and codes.
- Results oriented and driven to succeed.
- Excellent analytical, communication, and training skills.
- Ability to travel within North America.
- ISO9001 Auditing Certification, preferred
- Greenbelt Six Sigma Certification, preferred
