Description
The Quebec City Marriott Downtown is looking for a Sales & Banquet Operations Coordinator to join our team.
Reporting to the Director of Sales & Marketing, you will be responsible for coordinating confirmed groups and ensuring the smooth execution of events at the hotel. You will be a key point of contact for our clients and work closely with the hotel’s various departments to provide a seamless and personalized experience.
Responsibilities- Coordinate confirmed group stays, including accommodations, meeting rooms, food & beverage and other requirements;
- Prepare and distribute group resumes, banquet event orders and relevant information to the appropriate departments;
- Follow up with clients prior to arrival and throughout their event;
- Welcome clients and act as their main point of contact during events;
- Oversee the smooth execution of functions and respond to last-minute requests or changes;
- Coordinate room setups, staffing requirements and audiovisual equipment;
- Participate in weekly sales and group meetings;
- Complete banquet function billing and required administrative follow-ups;
- Perform other related duties to ensure the success of groups and events.
- Ability to use advanced functions of various computer systems, including client tracking, inventory control and forecasting tools;
- Creative personality with a strong focus on results and banquet service;
- Excellent organizational skills, attention to detail and thoroughness in following up on files;
- Excellent communication skills in both French and English;
- Minimum of three (3) years of customer service experience;
- College diploma in hospitality;
- Availability to work a variable and flexible schedule.
- Group insurance and Employee Assistance Program;
- Retirement plan with employer contribution;
- Public transportation or parking provided;
- Employee referral bonus and recognition programs;
- Preferred employee rates at Marriott hotels worldwide;
- Development and career advancement opportunities within the company and the Marriott network.
Join a dynamic team and play an important role in the success of our groups and events!
