Underwriting Business Process Analyst

This is an exciting opportunity to support the Individual Insurance Underwriting team by driving operational excellence and improving the advisor and customer experience. In this role, you’ll analyze underwriting workflows, resolve service issues, and identify opportunities for process optimization. Your work will directly contribute to Manulife’s mission of making decisions easier and lives better by enhancing the speed, accuracy, and quality of our underwriting operations. You’ll gain exposure to cross-functional teams, build expertise in underwriting systems, and help shape the future of our service delivery.

Position Responsibilities:

• Analyze underwriting workflows and identify inefficiencies or recurring service issues

• Collaborate with underwriting, operations, and technology teams to implement process improvements

• Conduct root cause analysis and recommend strategies to enhance service delivery and reduce friction

• Act as a subject matter expert on underwriting service pain points and advocate for continuous improvement

• Maintain and update underwriting documentation, including the underwriting manual and SharePoint site content; manage team membership and access permissions; perform regular access control audits to ensure compliance and data integrity

Required Qualifications:

• 5+ years of experience in individual insurance underwriting or new business operations.

• Experience with underwriting systems and workflow tools (e.g., Arrow, AWD).

• Bachelor’s degree preferred.

• Strong analytical, critical thinking, and problem-solving skills.

• Excellent interpersonal and communication skills

• Proven ability to work independently and collaboratively in a fast-paced environment.

• Familiarity with Lean, Six Sigma, or other process improvement methodologies is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.