Software Quality Analyst V -IS

We at Manulife / John Hancock are looking for a highly skilled and motivated Senior Quality Engineer Manager to lead a team of Quality Engineers and create strategic plans for quality and test engineering processes, reporting, and metrics.

Office locations: Boston-USA or Toronto-Canada

Work Arrangement: role requires to be Hybrid - 3 days in Office, 2 days from Home.

Position Responsibilities:

• Lead and oversee comprehensive QE test strategies to ensure delivery of high-quality life insurance products.

• Manage, mentor and coach a team of Quality Engineers, promoting best practices and adherence to test engineering processes to cultivate high-performing teams.

• Collaborate with IT leadership, development teams, and business stakeholders to align on life insurance product requirements and priorities.

• Optimize testing efforts using predictive tools to adapt to changing project demands.

• Implement continuous improvements, enhance agility, and utilize subject matter expertise to accelerate speed to market.

• Lead product-driven teams and manage product launches in a dynamic environment, coordinating efforts with multiple vendors.

• Build and maintain strong relationships across the organization to eliminate QE roadblocks and foster a culture of quality and continuous improvement.

• Monitor and analyze QE metrics to assess process effectiveness and identify opportunities for improvement.

• Participate actively in strategic planning sessions to ensure optimal allocation of QE team members to projects.

Required Qualifications:

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field.

• Strong knowledge working with life insurance products, processes, and regulations.

• Croos-functional leadership across testing

  Ability to lead/strategize testing

• 8-10 years experience in leading software quality engineering

• Adept knowledge of policy admin and integration systems

• 5+ years’ experience leading Quality Engineering initiatives with proven outcomes such as reduced time-to-market for insurance products, improved defect detection rates, and enhanced customer satisfaction through increased test automation.

• 5+ years’ experience leading end-to-end testing with the ability to identify, categorize, and mitigate risks across applications and database platforms within a cross-functional environment.

• Experience with test tools such as Selenium, TestNG, and Postman, and familiarity with CI/CD tools like Jenkins for automated testing pipelines.

• Strong leadership and team management skills, with the ability to inspire and motivate team members to achieve excellence.

• Excellent verbal and written communication skills to effectively interact with cross-functional teams and stakeholders.

• Strong analytical and problem-solving abilities, with a history of using data-driven insights to drive improvements in testing processes to deliver business impact.

Preferred Qualifications:

• Demonstrated experience in defining and measuring key quality metrics and driving performance improvements.

• Experience in managing relationships and deliverables with external vendors and ensuring adherence to quality standards.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.