Senior UX Lead

We’re seeking a seasoned, talented Senior UX Lead to join our HCD team as we develop major large-scale digital experiences.

You will guide a team of UX/UI specialists as they move through research and design tasks and collaborate with a larger cross-functional team - to deliver highly effective, innovative, well-crafted and evidence-based digital solutions.

You’ll be accountable for synthesizing business requirements, research findings and design principles into elegant digital solutions, and ensuring the delivery of different deliverables.

You will:

• identify and solve problems

• lead the creation of exceptionally high-calibre UX and UI work

• explore different design directions and articulate for the user in each solution

• present to a wide range of project team members and stakeholders

You’ll have amazing people skills, able to foster a collaborative atmosphere while getting the best out of diverse personalities to elevate the work of each team member.

Key Accountabilities

• Responsible for defining, articulating and ensuring consistency with the UX vision

• Consult with stakeholders to shape a UX strategy that delivers business value and user satisfaction

• Oversee research activity using a range of methodology; ensure the integrity of the resulting analysis and derive insights

• Manage the team, providing direction, feedback, coaching and oversight while maintaining the weekly execution of UX/UI/UXR artefacts and providing updates to the broader product teams

• Foster an inclusive climate of collaboration and innovation

• Ensure smooth end-to-end coordination and supervision between team members and external teams

• Hands-on - directly involved in execution of complex design work, including:

  • Leading ideation, sketching, and prototyping activities

  • Responsible for developing the information architecture, interaction design, task flows and navigation design

  • Create user research plans and synthesize research findings into actionable insights

  • Coaching design teams in how to participate in design critiques sessions to deliver inspiring designs

  • Overseeing the output from team members to ensure a consistently exceptional calibre of work

You’ll also be:

• Contributing to the evolution and management of the Canadian Design System

• Determining UX success metrics & KPIs

• Scoping, estimating and planning the delivery of UX activities

• Designing and facilitating workshops with senior-level internal clients

You’ll need to have:

• 10+ years of professional experience working on complex web experiences (B2B, financial and transactional), with medium to large-sized teams, preferably in an enterprise environment or digital agency

• Highly proficiency in human-centred design principles, user research, usability and accessibility

• 3+ years team management experience, with testimonials or performance reviews demonstrating your UX leadership aptitude

• Well-versed in Agile project methodology

• Preferably: previous experience in creating digital web applications for the financial and/or insurance industry

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.