Senior HR Operations Analyst

The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our team with resources to solve critical problems for the future of our business, which is why we need you.

The People & Communications (PeopleComms), Strategy & Operational Excellence team is seeking an individual who is detail-oriented, proactive and passionate about delivering value through operational support and continuous improvement. This strategic role serves as a facilitator between PeopleComms, Procurement and Accounts Payable (AP), ensuring seamless vendor management and a strong focus on customer satisfaction. You will help equip the PeopleComms vendor management team with the tools and processes needed to deliver customer-centric support while upholding Manulife’s core values.

Position Responsibilities:

• Support contract and invoice intake requests through the PeopleComms Vendor Management form, ensuring completeness and accuracy of documentation

• Act as the primary point of contact for vendor-related inquiries from PeopleComms Centers of Excellence (COEs), including contract status, process guidance and invoice support

• Maintain and update internal databases to ensure accurate and complete information

• Develop and maintain dashboards and reports to track the activity and trends of vendor management requests on a quarterly basis

• Provide data-driven insights and recommendations to support strategic planning and operational improvements

• Train and coach internal stakeholders on procurement and invoicing processes

• Ensure compliance with internal policies, regulatory requirements and documentation standards

• Prepare reports for internal stakeholders as needed

• Support the development and documentation of standard operating procedures (SOPs)

• Contribute to other strategic assignments as required

Required Qualifications:

• Bachelor’s degree in Business Administration or a related field

• 1-3 years experience in a business operations, procurement support, finance or administrative role

• Meticulous attention to detail and strong customer service orientation

• Excellent analytical skills with proficiency in Microsoft Excel and data visualization tools

• Strong problem-solving skills and effective oral and written communication skills

• Ability to guide stakeholders through complex processes with clarity and confidence

• Highly organized, proactive and capable of managing multiple priorities simultaneously

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.