Senior Disability Administrator

Are you an organized, detail-driven professional who thrives in a fast-paced environment? Do you enjoy problem-solving, supporting a team, and building meaningful client relationships? If so, we’d love to meet you.

We’re looking for a proactive Senior Disability Administrator to join our Windsor team.

This is an office-based position in a facility located in Windsor. In this role, you’ll be a key partner to our Disability Case Managers, ensuring smooth operations and delivering exceptional service to our clients and stakeholders.

Position Responsibilities:

• Managing and completing daily diary activities with accuracy and timeliness.
• Supporting Disability Case Managers with a variety of administrative tasks.
• Setting up Short-Term Disability, Long-Term Disability, WSIB, and Life claims within tight deadlines.
• Handling requests for file copies and maintaining organized records.
• Managing financial tracking, including invoice processing and record keeping.
• Preparing and sending professional written communications to stakeholders.
• Maintaining ongoing communication with clients, employers, and service providers
• Coordinating incoming and outgoing mail, including managing a group inbox.

Qualifications:

• At least 2 years of administrative experience - preferred.
• Post-secondary education (college or university) - an asset.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Advanced organizational, prioritization, and time management abilities.
• Strong knowledge of Microsoft Office 365 (Outlook, Word, Excel).
• A proactive mindset with the ability to take initiative and learn quickly.
• Adaptability and resilience in a fast-paced, high-volume environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.