Senior Consultant, Data Governance

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The opportunity

Manulife’s Global Wealth & Asset Management (Global WAM) segment has embarked on an exciting journey that is transforming the organization by harnessing the power of data and related analytics. This transformation is a key strategic enabler and we are looking for individuals who are passionate about joining the team that will lead this journey.

The Chief Data Office in close partnership with key business partners will support the transformation of the organization to ensure data is used as a strategic asset supporting our business goals. The group’s objectives include:

• A single, central source for data which is easy to access and describes how the data was obtained

• Data quality continually monitored and accuracy improved

• Common standards and policies for data governance

• Flexible reporting tools to access data and adapt to changing business or regulatory requirements

Responsibilities

• Support the deployment of Global WAM’s data governance program, including Frameworks, Policies, Processes, and Tools

• Apply change management principles and use appropriate messaging/positioning to drive adoption of complex, unfamiliar concepts with a broad collaborator group

• Work with various partners to deploy the GWAM data governance framework and core processes across business areas

• Facilitate and coordinate regular touchpoints with business unit Data Governance teams to ensure we are progressing data governance in a consistent way across business areas

• Collaborate with all groups within the Chief Data Office to ensure alignment across data functions and on target delivery of the group’s goals

• Review data issues and changes to ensure they are properly logged and tracked with all relevant details captured

• Collaborate with business partners and other Chief Data Office teams to understand root causes of data issues and requirements for changes

• Coordinate discussions with partners to drive understanding and resolution that is in line with data strategy/standard processes

• Work with the Data Quality team to ensure appropriate linkages between data quality monitoring and the data issue log

• Perform trend analysis to identify patterns related to our data

• Support the development of Data Governance processes such as metadata management, data access and data sharing

• Develop materials for executive-level Data Council meetings

How will you create impact?

The Senior Consultant, Data Governance will be a key member of a team of data professionals responsible for establishing and driving the successful adoption of the data governance program in Manulife’s Global WAM segment. They will bring together their technical expertise, business knowledge and communications skills to enable deployment of Data Governance (DG) and Data Quality (DQ) in GWAM.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• Undergraduate degree in business, economics, or a quantitative field with asset management or financial services industry experience; MBA is an asset

• Experience in the implementation of transformational initiatives requiring change management, communication, and training, preferably related to data or information management

• Ability to explore, learn, and deploy innovative approaches and tools to support change, communications, and training activities

• Experience bridging the business and technology worlds with the ability to effectively collaborate across teams to achieve desired outcomes

• Confidence when dealing with investment professionals and senior management; ability to constructively challenge and influence partners

• Tenacity to push past challenges while maintaining focus on the objective is essential

• Strong leadership, communication, and presentation skills

• Proficiency in data modeling, database and query language (e.g., SQL), data analysis and data visualization (e.g., PowerBI) is an asset

• Proficient in PowerPoint, Word, Excel, Visio and other communications/training tools

• 5-7 years of relevant work experience

• Prior consulting or advisory experience is an asset

• Knowledge and experience with asset management systems and platforms is also an asset

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.