Compliance Manager, Regulatory Compliance

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The Senior Compliance Consultant, Manulife Bank supports the effective operation of the regulatory compliance management program by providing legislative, anti-money laundering and privacy subject matter expertise to our business partners in various projects and initiatives relating to products and services offered to our customers.

The incumbent is a self-starter and collaborative partner to our business. In addition, the Senior Compliance Consultant is highly professional with expertise in reviewing and interpreting legislation and communicating regulatory requirements in plain language. Specifically, the successful candidate will be able to apply legislation to business inquiries, projects, and initiatives, be able to identify key risks and potential controls, complete regulatory analysis and interpretation, review compliance elements in contracts, assess and advise on sophisticated matters, conduct regulatory change assessments, efficiently develop balanced solutions that meet both compliance and business requirements, as well as other functions that may be required from time to time.

The Senior Compliance Consultant will support mentoring and development of team members, providing informal leadership, is point of contact for the business unit and compliance staff for critical issues and represents the Compliance department on key project working groups. The individual in this role must also have experience working with regulators and understand industry issues impacting the business.

In addition to the Bank Compliance team, this role interacts with senior leaders, Legal partners, and broader compliance teams.

Key Accountabilities:

• Providing informal strategic leadership and direction, including acting as a mentor to the team and fostering positive and productive work environment.
• Reviewing, interpreting, and summarizing applicable legislation to ensure relevant team members understand the requirements and actions needed to meet compliance requirements.
• Responding to sophisticated questions from our business partners including privacy to ensure the safety and security of customer data.
• Acting as compliance support on digital transformation initiatives taking place within the business and providing mentorship to clients based on technical legislative requirements and controls to mitigate risk.
• Reviewing of business processes, policies, and documentation to meet current regulatory requirements.
• Keeping up to date with regulatory changes, communicating updates and changes appropriately and ensuring the business is engaged to ensure compliance with the regulatory compliance management program in a timely fashion.
• Supporting the review of external public facing communications to ensure compliance and applicable policy requirements are observed.
• Providing training to our business partners regarding legislative requirements and regulatory compliance management concepts, including first, second, and third line of defense.
• Providing training and educational seminars for our business partners including Operations, Product, Marketing, Digital Teams, Distribution and Finance.
• Participating in applicable industry working groups and consultations as may be applicable.
• Providing direction to our business partners to ensure understanding and compliance with the requirement(s).
• Support preparation of documentation and supporting materials to address regulatory compliance requests, concerns, and issues.
• Assisting with quarterly and ad hoc reporting as may be required.
• Developing, enhancing, and maintaining internal compliance department policies and procedures related to tasks performed.
• Participate in any other tasks that may be assigned from time to time.

Key Skills:

• Can exercise judgment in quickly identifying issues, challenging courses of action, assessing risks.
• Able to easily develop recommendations and modify plans as business conditions change.
• Balance business needs against the policies, procedures and practices vital to ensure compliance with regulatory obligations.
• Influence others on compliance issue resolution without direct authority and be a strong facilitator.
• Deal with sensitive issues that could be exposed to the media or regulators.

What we are looking for

• Specialized compliance expertise and/or legal experience working in banking or financial services.
• Subject matter expertise in compliance and/or legal working in the banking industry would be considered an asset.
• Self-starter who takes initiative and is a creative problem solver.
• Ability to review, interpret and document legislation and regulatory requirements.
• Highly organized.
• Excellent written and verbal communication skills, with the ability to simplify complicated messages.
• Experience with the Archer system would be considered an asset.
• Subject matter expertise in banking products and procedures in various operational areas is desirable.
• Ability to readily recognize and evaluate the impact of current or potential compliance issues.
• Ability to quickly understand business processes and their risk implications, analyze sophisticated situations, reach appropriate conclusions, make practical recommendations and exercise good judgment in advancing issues.
• Strong interpersonal, negotiation and relationship leadership skills. Must be able to exchange and clarify details of information in a controlled and confident manner.
• Ability to work with fluid and changing accountabilities.
• Teammate who is willing to assist team members on projects and assist in sharing workloads when vital.
• Ability to work independently and in a team environment.
• Ability to deliver effective training on compliance issues and requirements.
• Ability to convert technical legislative requirements into suitable advice and be able to communicate difficult concepts and information to business partners.
• Ability to work with multiple objectives, conflicting priorities and sophisticated issues.
• Ability to interact optimally with management and counterparts in other business divisions.
• Ability to interact with regulatory staff to ensure efficient handling of raised issues. Maintain cross-functional relations with regulatory staff.
• Ability to take ownership for compliance programs and operate to ensure that compliance objectives are achieved.
• Professional attitude and adherence to a high ethical standard.
• Technical expertise would be considered an asset.
• Ability to use LAN and PC applications including Windows, Archer, Microsoft Office, Excel, AWD.
• Investment and/or Insurance experience would be considered an asset
• Bilingual is an asset, but not required

What can we offer?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encourage pursuit of passions and learning new skills!
• A focus on growing career pathways.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

• Values-first culture!
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every career stage.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.