Product and Illustration specialist

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The opportunity

Do you like working with numbers and problem solving? Are you a quick learner, mathematically inclined and thrive in a fast-paced multi-tasking environment? Then you should consider joining our team! You’ll get first-hand experience on working with life insurance products, understand how they are built and have a direct impact in providing a best of class experience to our advisors and clients.

What you’ll do:

As a member of the Product illustration team, you will provide product illustrations to insurance advisors to help them provide ongoing support our life insurance clients. Many insurance products are sensitive to interest rates or have adjustable features. Illustrations contain valuable information that allows advisors to show a policy’s progress over time, evaluate the impact of certain changes, and determine funding levels required to ensure their client’s insurance needs continue to be met.

Who you’ll work with:

The Product illustration team is part of the Life Insurance and Critical Illness product development team. We are a team of highly knowledgeable people who design and maintain Manulife’s individual insurance’s product shelf. In your role, you will have access to a variety of subject matter experts from the Product, Large Case, and Advance Sales teams, and regularly connect with other internal stakeholders.

What’s in it for you:

Since the Product & illustration specialist role requires extensive breadth of product and system knowledge, cross-training opportunities are abundant. This is a great opportunity to put your skills to work while acquiring new ones that will help move your career at Manulife forward. You will get the opportunity to build and maintain relationships with internal and external partners, and play a key role in providing best of class support to our advisors so that Manulife remains their preferred insurance carrier.

Responsibilities

• You will be responsible to provide illustrations to internal business units as well as external requests from insurance advisors and clients, using various tools.
• You will answer/clarify technical product questions or questions about the values on illustrations and why they may have changed.
• You will multi-task between creating illustrations/quotes, responding to e-mail queries and assisting on ad-hoc requests, as necessary.
• Participate in projects and user acceptance testing as required.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Expert Microsoft Excel knowledge
• Highly effective time management skills required for an environment of high/fluctuating work volumes with shifting priorities to meet service standards
• Advanced analytical and critical thinking skills.
• Detailed oriented
• Strong mathematical aptitude
• Outstanding communication skills, both written and verbal, as we respond to inquiries over the phone and in writing.
• Strong organizational and priority setting skills and the ability to multi-task.
• Ability to balance high volumes; work at fast pace and meet tight deadlines.
• Ability to work with some independence on assigned tasks in a timely manner.
• Motivation and desire to learn and be challenged.
• Excellent collaborator and strong people skills.
• Resilient and adaptable to change.

Helpful assets:

• Knowledge of life insurance products and administrative systems
• Knowledge of former Standard Life and Maritime life products and systems
• Fluent in French

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.